Shipping policy


Shipping Policy

Welcome to Aluxe Aura! We offer worldwide shipping to bring our exclusive products to you, wherever you are. Please review our shipping policy below before placing your order.

1. Shipping Locations

We ship worldwide to most countries. If your country is not available at checkout, please contact us at support@aluxeaura.com for assistance.

2. shipping fees

All shipping costs are calculated at checkout based on:

  • Destination country
  • Shipping method selected
  • Total package weight

Note: Shipping charges are paid by the customer and are not included in the product price unless otherwise stated during a promotion.

3. Estimated Delivery Times

Region

Processing Time

Estimated Delivery Time

United States

1 to 3 business days

7 to 12 business days

Canada

1 to 3 business days

8 to 14 business days

Europe

1 to 3 business days

7 to 15 business days

Australia & NZ

1 to 3 business days

7 to 12 business days

Asia

1 to 3 business days

6 to 14 business days

Rest of World

1 to 3 business days

10 to 20 business days

 

Note: These are estimated delivery times and may vary based on customs, local courier delays, or unforeseen global events.

4. Order Processing

  • Orders are processed within 1 to 3 business days (excluding weekends and holidays).
  • You will receive a confirmation email with tracking information once your order ships.

5. Tracking Your Order

Once your order is shipped, you will receive a tracking number via email. You can track your shipment through our Track Your Order page or directly via the carrier’s website.

6. Customs & Duties

  • International orders may be subject to import duties, taxes, and customs fees.
  • These charges are not included in our prices and are the customer’s responsibility.
  • Aluxe Aura is not liable for delays due to customs processing.

7. Lost, Delayed, or Damaged Packages

  • If your package is delayed, lost, or arrives damaged, please contact us within 7 days of delivery.
  • We will work with our shipping partners to resolve the issue quickly.

8. Address Accuracy

Please ensure your shipping address is complete and accurate at checkout. We are not responsible for orders shipped to incorrectly provided addresses.

Need Help?

If you have any questions or concerns about your order, please reach out to us at:

📧 support@aluxeaura.com