FAQ

Q: What is Aluxeaura?

Aluxeaura is a modern lifestyle and wellness brand offering premium beauty, self-care, and innovative everyday products designed to enhance confidence, comfort, and convenience.

Q: Do you ship internationally?

 Yes! We ship worldwide - including India, USA, UK, Canada, Australia, and more.

Q: How long does delivery take? 

- For India: 7-12 business days - For International orders: 6-10 business days. (Tracking number is provided with every order)   

Q; How can I track my order?

You can visit our "Track Order" page and enter your tracking number.

Q; What if i receive a damaged or wrong item?

We care for your happiness. If your product arrives damaged or wrong, just contact us within 7 days- We'll send a replacement or refund, no question asked.

Q: Do you offer refunds or exchanges?

Yes, we do! You can get a refund or replacement if your product qualifies. - We'll add our full return  policy soon.

Q: How can I Contact you?

You can email us at:  support@aluxeaura.com OR use our "Contact Us" page to send a message.

Q: Are your products cruelty-free?

Yes! We believe in kind beauty and pet care. All products are cruelty-free and consciously selected.

Need more Help?

We're always here for you. just reach out- we reply within 24-48 hours.